SANATHANA YATRA
Shipping Policy
Sanathana Yatra provides travel, pilgrimage, spiritual journey, accommodation, transportation, and related travel services. As our primary offerings are service-based, no physical shipping is generally required.
Digital Delivery of Travel Services
After successful booking and payment, relevant travel documents may be delivered electronically through:
- Registered email address
- SMS or WhatsApp
- Sanathana Yatra website or customer account
- Other approved digital communication channels
Documents may include booking confirmations, itineraries, hotel vouchers, transport details, tickets, receipts, pilgrimage instructions, and other information related to your journey.
No Physical Shipping for Standard Bookings
Standard travel bookings made through Sanathana Yatra do not involve the shipment of physical products. Therefore, conventional shipping charges, courier timelines, and physical delivery terms do not apply to most bookings.
Incorrect Contact or Delivery Information
Customers are responsible for providing accurate email addresses, mobile numbers, traveller details, and, where applicable, delivery addresses.
Sanathana Yatra will not be responsible for delays or non-delivery caused by incorrect or incomplete information provided by the customer.
Third-Party Services
Certain travel services are fulfilled by airlines, hotels, transport operators, tour operators, local partners, and other third-party service providers. Confirmation and document-delivery timelines may therefore depend on the respective provider’s policies and systems.
Delivery Time
Booking confirmation is generally provided after successful payment and confirmation from the respective travel service provider.
Certain services, including hotels, transportation, special Yatras, group departures, temple-related arrangements, and customized journeys, may require additional confirmation time.
Where final vouchers or tickets are issued closer to the travel date, customers will be informed accordingly.
Physical Items, Where Applicable
For selected journeys, Sanathana Yatra may provide physical items such as travel kits, identification material, printed documents, merchandise, Prasadam, or other journey-related materials.
Where physical delivery is offered, applicable delivery charges, estimated timelines, serviceable locations, and other conditions will be communicated at the time of purchase or booking.
Delivery timelines may vary depending on destination, courier availability, festivals, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Non-Receipt of Booking Documents
If you have completed payment but have not received your booking confirmation or travel documents within the communicated timeframe, please contact the Sanathana Yatra Support Team with your booking reference and payment details.
Changes to This Policy
Sanathana Yatra reserves the right to update this Shipping Policy from time to time to reflect changes in our services, operational requirements, or applicable regulations.
